During academic conferences, attendees, exhibitors and visitors frequently ask repeated questions about conference schedules, venue navigation, accommodation and catering, registration and payment, paper submission, badge collection, and other common topics. Repetitive inquiries and manual responses not only consume a great deal of human resources and energy of the organizing committee, but also tend to cause delayed replies and inconsistent information, negatively affecting the conference experience.

CloudConf AI Intelligent Customer Service is built on leading large AI models from major tech companies, enabling 7/24 real-time responses. It accurately identifies repeated and similar queries through an AI knowledge base, delivers standardized and authoritative answers within seconds, and automatically routes a large volume of basic inquiries. It also supports multi-turn conversations and multilingual interaction to flexibly handle personalized questions, greatly reducing the pressure on human customer service, improving conference service efficiency, and allowing the organizing team to focus on core conference support. This creates an efficient, convenient and professional intelligent service experience for academic conferences.

CloudConf AI Intelligent Customer Service supports multi-terminal synchronization and is available on websites, Feishu, official WeChat accounts, WeChat and other platforms, covering customers across all channels.